FAQs
Dental Implants
Explore our implant collections and restorative components on the website. Each product page lists its available options and intended connection. For help choosing components, contact our team with the product names or reference numbers.
Available diameters, lengths, and platforms vary by product. Check the options on the relevant product page or request its product catalogue before ordering.
The contents depend on the product selected. Review the product description and package details to see whether items such as a cover screw, healing component, or other accessories are included.
Compatibility depends on the exact connection, platform, and component. Check the product’s compatibility information and instructions for use before ordering or using components together.
Check the documentation linked on the product page or contact us with the product reference number to request the applicable instructions for use.
Shipping & Delivery
Delivery time depends on the destination, selected shipping service, and product availability.
Shipping charges depend on your delivery address and order. The applicable cost is displayed [at checkout / in a quotation] before you complete your purchase.
Contact us before ordering if your destination is not listed.
Once your order ships, use the tracking information sent to [your email / your customer account]. If you have not received an update, contact us with your order number.
Returns & Refunds
Returns are handled according to our [Returns & Refunds Policy]. Please review its eligibility conditions before sending any product back, particularly for sealed or sterile items.
Contact us promptly with your order number, photos of the item and packaging, and a description of the issue. Our team will review it and advise you on the next steps.
Contact us as soon as possible with your order number. Changes or cancellations depend on whether the order has already been processed or dispatched.
Warranty & Repair
Warranty coverage, if applicable, depends on the product. Review the relevant product documentation and [Warranty Policy] for coverage and conditions.
Contact our team with the product name or reference, order number, lot number if available, and a description of the issue. We will guide you through the review process.
Payments & Safety
The payment methods available for your order are shown at checkout. For bulk orders or another payment arrangement
Payments are processed through the payment methods enabled on our Shopify store. Review the checkout page and our [Privacy Policy] for details about payment and personal data handling.